Booking & Cancellation Policy
To secure your stay at Candlebark Ridge, a 50% deposit is required at the time of booking.
The remaining balance will be automatically charged 3 days before your scheduled arrival using the payment method provided when booking.
Cancellations
We understand that plans can change. Our cancellation policy is designed to be fair while allowing us time to offer the accommodation to other guests.
More than 14 days before check-in
Your booking may be cancelled and the remaining balance will not be charged. The initial 50% deposit is non-refundable.
Within 14 days of check-in
Cancellations made within this period are non-refundable, and the full booking amount will be charged.
As a small, owner-operated property, we are rarely able to secure a replacement booking at short notice. For this reason, we recommend guests consider travel insurance for peace of mind.
While the above outlines our standard policy, we're real people who understand that life doesn't always go to plan. If something unexpected comes up, please don't hesitate to reach out, we'll always do our best to work with you where possible.
Booking Notes
Check-in and arrival details will be provided in your booking confirmation email.
If you need to make changes to your reservation, please contact us as soon as possible and we will do our best to assist.
You can reach us at relax@candlebarkridge.com.au